Shipping Policy
Last update: December 2025
This Shipping Policy describes the methods, costs, and delivery times for products purchased on the pokyxone.com website.
By placing an order, the customer fully accepts the terms set out below.
1 - SHIPPING AREAS
Pokyxone ships:
in Italy
Europe
the rest of the world
The available shipping options are shown at checkout based on the destination.
2 - ORDER PROCESSING TIMES
Orders are generally processed within 1–3 business days of payment confirmation, unless otherwise indicated.
PRODUCTS NOT IMMEDIATELY AVAILABLE
If one or more products ordered are not in stock at the time of purchase, PokyXone guarantees shipment and delivery within a maximum of 20 business days.
In such cases:
the order will be processed as usual
the customer may be informed of any updates
the times indicated replace the standard processing times
3 - SHIPPING IN ITALY
The following shipping options are available for shipments in Italy:
Express Shipping
Estimated delivery: 24–48 business hours
Cost: €6.99 per item
Free shipping for orders over €250.00
The times indicated start from the moment the order is actually shipped.
4 - INTERNATIONAL SHIPPING (EUROPE AND REST OF THE WORLD)
For international shipments, Pokyxone uses international express couriers (e.g., FedEx, UPS, or equivalent).
Estimated delivery: 3–5 business days
Shipping costs vary based on:
the destination
the number of items
the shipping method selected
FREE SHIPPING
For some international destinations, free shipping may apply to orders over €1,000.00, if indicated at checkout.
5 - SHIPPING COSTS
Shipping costs:
are calculated automatically at checkout
are clearly indicated before order confirmation
may vary based on weight, quantity, and destination
6 - CUSTOMS DUTIES AND IMPORT TAXES
For shipments outside the European Union, any:
customs duties
import taxes
local taxes
are the sole responsibility of the recipient and are not under the control of Pokyxone.
The Seller is not responsible for delays caused by customs checks.
7 - SHIPMENT TRACKING
Once the order has been shipped, the customer will receive a confirmation email with the tracking code, where available.
Tracking allows you to monitor the status of the shipment directly on the courier's website.
8 - RISK AND RESPONSIBILITY
The risk of loss or damage to the products is transferred to the customer when the shipment is entrusted to the courier.
Any anomalies must be reported within 48 hours of delivery, attaching photographic documentation.
9 - DELAYS IN DELIVERY
Delivery times are indicative and may vary for reasons not attributable to Pokyxone, including:
periods of high demand
strikes
adverse weather conditions
logistical or customs delays
10 - CONTACTS
For any information regarding shipments and deliveries, you can contact us at: